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Claims Procedure

Claims happen…If it happened to you, I am sorry!  I want you to know what to expect if you’ve had the misfortune of suffering a loss.

 

Reporting a Claim: Due to the volume of calls we receive after storms we may be unable to answer your phone call. Please leave your name, phone number, address, & description of the item damaged (such as your property location or the year, make and model of your vehicle). We will submit your claim to your insurance company as quickly as possible and comfirm your information by mail! You may also email this information to us at Katie@InsuranceByKatie.com 

 

The Claims Process: A claim form will be completed on your behalf based on information you supply to our agents. This will be submitted to your insurance company. They are responsible for making the determination of whether your policy will apply to this claim and the amount that will be paid.

 

The Time Frame: Upon submission of your claim, you should be contacted shortly by your company who will provide further instructions and aid in the settlement of this claim. If you are not contacted within the three days, please call me right away so I may assist in this process.

 

Your Duties: Please respond promptly to any communication you receive from the insurance company or our office and be sure to cooperate fully with any requests. Take necessary precautions to protect the property from further damage or potential liability situations, however, do not make any repairs until authorized by the insurance company. This will help speed the claim process and fulfill your contractual duties as provided in your insurance policy. Keep copies of any documents that may be important to settling your claim, such as police reports, receipts, or notes of conversations.

 

Our Duties:  One of the most important reasons you do business with me and our agency is the assistance provided when you have had a loss. Please feel free to call me at any point in this claims process as I am here to help you in any way I can!

 

308-436-4202        Katie@InsuranceByKatie.com